Unified Operations Across a Hospitality Group

Palm Grove Hospitality operates several restaurant and café properties across Dubai, each running its own point-of-sale system with no connection to central procurement or finance. Food and beverage cost tracking relies on manual stocktakes reconciled against POS sales reports at the end of each month.

Without a connected view of inventory and cost of goods across properties, group management struggles to identify which properties are genuinely profitable after accounting for wastage and portion variance, relying instead on high-level revenue figures that tell only part of the story.

The engagement begins with a single flagship property, connecting its point-of-sale system to Business Central and validating that inventory depletion and cost of goods tracking matches what the property's team can verify manually. Remaining properties are onboarded in a staggered sequence, with property managers trained on the new workflows and a short parallel-running period at each site.

Dynamics 365 Business Central becomes the group's financial and procurement backbone, integrated with each property's point-of-sale system so sales, inventory and cost data flow into one connected view — giving property-level managers day-to-day detail while giving group finance a consolidated view of cost of goods and profitability without waiting for month-end reports.

Group management typically gains a real-time, connected view of cost of goods and profitability across every property, replacing the month-end guesswork that comes from reconciling manual stocktakes against POS reports.

Property managers generally benefit directly too, with clearer visibility into which menu items and ingredients drive cost variance — insight that's rarely available under a disconnected system.